At Immortal Medicals, we are committed to providing the highest quality research-grade compounds, peptides, and laboratory products. Due to the sterile nature and strict quality controls required for our research supplies, we maintain a clear refund policy to ensure scientific integrity and laboratory safety.

1. All Sales Are Final

Because our products are research chemicals and clinical-grade preparations, we cannot accept returns, exchanges, or offer refunds once an order has been shipped. This policy is necessary to guarantee that all products dispatched from our facility are completely uncontaminated, sterile, and have never been subjected to unknown storage conditions.

2. Damaged or Lost Shipments

We take extreme care in packaging your products securely to ensure safe transit. In the rare event that your order arrives damaged, broken, or is confirmed lost in transit by the carrier, we will offer a replacement at no additional cost to you.

To request a replacement for a damaged shipment, please contact us within 48 hours of delivery at support@immortalmedicals.com with the following details:

• Your Order Number
• A clear photo or video of the damaged packaging and product
• A brief description of the issue

3. Order Cancellations

Orders can only be cancelled or modified prior to dispatch. Once your order has been packaged and handed over to our shipping carriers, we are unable to process any cancellations or changes.

4. Questions and Support

If you have any questions regarding your order or our packaging standards, please do not hesitate to contact our dedicated support team at support@immortalmedicals.com.