At Immortal Medicals, we understand the critical importance of secure, prompt, and completely confidential delivery for laboratory supplies. We ship all orders worldwide from our secure depots utilizing highly reliable carriers.

1. Discreet & Sterile Packaging

To guarantee complete privacy, scientific integrity, and physical security, all orders are packaged in robust, sterile containers with no reference to the contents or the name "Peptides" or "Compounds" on the outer box. The parcel will appear as a standard retail shipment.

2. Shipping Methods and Delivery Speeds

We offer two primary international shipping tiers, depending on your destination and speed requirements:

• Standard International Shipping: 3 to 17 business days. Fully tracked.
• Express International Shipping: 2 to 11 business days. Priority processing and customs handling.

Please note that shipping times are estimates and start from the date of dispatch, not the order date. Delays may occasionally occur due to local postal sorting or customs checks.

3. Order Processing & Tracking

Orders are typically processed and dispatched within 1 to 2 business days of cleared payment. Once your package is en route, you will receive an email containing a link to your tracking page so you can follow the progress of your shipment in real-time.

4. Customs, Duties, and Import Regulations

Immortal Medicals ships worldwide, but we advise all customers to verify local import rules for laboratory supplies and research compounds. Any customs duties, import tariffs, or handling fees assessed by the destination country's authorities are the sole responsibility of the importer (recipient).

5. Undelivered packages

If a parcel is returned to us due to an incorrect shipping address provided during checkout, the buyer will be responsible for the reshipment fees. If a package is confirmed lost in transit, we will reship it as outlined in our Refund Policy.

If you have any questions regarding your order, shipping status, or special packaging requests, please reach out to us at support@immortalmedicals.com.